All Staff Program

Jill Clark spent 17 years as an Assistant Director on feature films, commercials, and documentaries before changing direction and becoming a veterinarian in 1996.  She practiced in a multi-doctor group of small animal practices known for creating an exceptional client experience as an associate and then as Medical Director before joining a group of entrepreneurial veterinarians who grew their hospital group from 8 to 80 hospitals.  She was vice president of Operations for this group before joining VCA, managing 22 general and specialty practices with a continued focus on client experience as a competitive advantage.  In 2009, she joined VCA’s Executive Team and was responsible for VCA’s doctor recruiting team as well as creating VCA’s corporate university, WOOF-U, which served over 24,000 veterinary team members.  In 2016, Dr. Clark founded IGNITE Veterinary Solutions, a modern learning company focused on bringing high-end learning experiences to all veterinary teams across the globe.  She has a special passion for Client Service teams and elevating their role to its fullest in our profession. She is one of the founders of the newly formed, North American Association of Veterinary Receptionists.